Frequently Asked Questions

Payments

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We currently do not offer cash on delivery when you purchase online.

Products

A self-cleaning litter box offers many benefits for both cats and pet parents, by automatically providing a clean bed of litter every time your cat needs to go. Cats naturally prefer a clean place to do their business and if they’re presented with a dirty litter box, they may go outside the litter box or not go at all—potentially leading to a host of health problems.
 
A self-cleaning litter box like Autoscooper 11 eliminates the need for pet parents to have to scoop, saving time and frustration brought on by an unpleasant chore. Additional benefits include better managing odor control, keeping cats’ paws cleaner, and helping reduce litter usage. With PetPivot, you’re not just buying a self-cleaning litter box—you’re getting a better way of life with your cat!
It's advisable to regularly monitor the level of cat litter in the litter box and replenish it promptly when low. By observing your cat's toileting and eating patterns, you can estimate when additional litter might be needed. Typically, for cats using the box frequently, adding litter every two to three days is recommended to maintain a sufficient amount for their use. Of course, the specific time interval for adding cat litter needs to be determined based on the actual situation of your cat.
Autoscooper 11 offers a unique open-top design for safety and ease of access. It features a spacious 7L waste compartment that can go 1-2 weeks without needing a cleaning. With its a few seconds contactless disposal, maintenance is swift and hygienic. Easy litter refills and detachable parts make cleaning effortless.

Returns

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them. 

For more details, please visit PetPivot's return policy at https://www.petpivot.com/pages/return-policy.

Upon receipt and inspection of your return, we will issue a refund to your original payment method within 7-10 business days.

Once processed, it may take some time before your refund is officially posted. If you haven’t received a refund yet, please double check your bank account or contact your bank for details.

Shipping

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed for shipping.
We offer a free shipping for orders in the lower 48 states. The shipping time typically takes 3-7 business days, the actual delivery time depending on your location.

Normally, we will process all orders within 1-3 business days of receipt, but it can take longer during peak periods (holiday seasons, big sales, etc.). 

Once order shipped, you will receive a shipping confirmation email with the tracking number within 24-48 hours.

If you encounter any issues with your order, please contact our customer service team immediately, at contact@petpivot.com. We are here to help resolve any problems promptly.